How to Make the Customer Happy, Even When They’re Not Always Right

May 9, 2018 Brett Goldberg

The cornerstone motto of customer service has forever been, “The customer is always right.” But those of you who have worked in the field know this is untrue: The customer is not always right. But to earn a positive business reputation, it’s better to treat them as if they are. With the advancement of technology and e-commerce business […]

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