Four Keys to Creating a 6-Star Customer Experience From Julie Hogan, Drift’s VP of Customer Success

November 15, 2017 Patrick Hodgdon

“OG.” “A legend.” “Phenom that rose through the ranks.” Those are the words Drift CEO David Cancel used to describe Drift’s new VP of Customer Success and Services, Julie Hogan. You see, Julie’s been leading Customer Success since before most SaaS businesses even called it “Customer Success,” starting her time at HubSpot as an account manager before working her way up to VP...

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