Should You Bet Your Sales Pipeline on… Bots?

February 13, 2018 Sonja Jacob

Last night I used Lyft to get a ride to dinner across town. When I got to the restaurant, I mentioned my name, and the host immediately found the reservation I’d made on their website a day before. Look, I’m an extrovert. I love people. But when it comes to solving real world problems–getting to dinner or booking a reservation–I’d much prefer to message a business to get what I need...

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