Growth Strategies for SMEs - My Business

My Business

  • Youngsters fickle, but oldies never forget

    Youngsters fickle, but oldies never forget

    Younger customers may be more fickle when it comes to loyalty to a brand or business, but beware the older customer who has a bad experience with you.

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  • Predictions of best and worst growth industries in 2017-18

    Predictions of best and worst growth industries in 2017-18

    This financial year will see some unlikely star performing industries, while others are set to slump by as much as 43 per cent, according to predictions from a group of business analysts.

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  • Consumer confidence hits multi-year high

    Consumer confidence hits multi-year high

    While we’ve been told consumer confidence is in the doldrums thanks to record low wage growth, a new survey suggests the opposite is true with confidence now at multi-year highs.

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  • Chains scolded for ignoring demographics

    Chains scolded for ignoring demographics

    Multi-site businesses are being taken to task over applying rigid stock and pricing requirements that overlook the demographic differences of various sites.

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  • Award-winning strategies for customer service

    Award-winning strategies for customer service

    Having taken out the gong for Customer Service Experience of the Year at the 2017 Optus My Business Awards, LegalVision’s head of client care, Jacqueline Fearnley, shares her tips for creating a...

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  • $11bn spending bonanza tipped this Christmas

    $11bn spending bonanza tipped this Christmas

    Australians are forecast to spend a massive $11 billion this Christmas, contradicting the revenue expectations of business owners.

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  • Amazon launch labelled ‘a major flop’

    Amazon launch labelled ‘a major flop’

    The world’s largest retailer has officially launched in Australia, but after all the hype, many consumers were left disappointed. For established retailers though, the so-called “flop” is seen to...

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  • Facebook, Google to face competition inquiry

    Facebook, Google to face competition inquiry

    Internet giants Facebook and Google will be put under the spotlight as an inquiry is launched into the effects their services are having on competition in the marketplace.

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  • Slashing customer response times no pipe dream

    Slashing customer response times no pipe dream

    In the race to get sales over the line ahead of competitors, cutting customer response times can be the difference between make or break. Real estate agency Stockdale & Leggo reveals how it has...

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  • Hair loss treatment provider scalped for unfair contracts

    Hair loss treatment provider scalped for unfair contracts

    A prominent hair regrowth provider has found itself on the wrong side of the competition watchdog over unfair contract terms, which will see the business dragged before the Federal Court.

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  • Dodgy sales practices cost Youi $164,000

    Dodgy sales practices cost Youi $164,000

    Concerns over its sales practices have seen insurance provider Youi hit with costs totalling $164,000, in a warning for all businesses to ensure their sales practices – and staff – are up to scratch.

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  • Retailers driving away their own customers

    Retailers driving away their own customers

    In a year of multiple retail collapses, new research has suggested it is retailers themselves that are to blame, as shoppers dissatisfied with poor service levels turn their back on established...

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  • Passengers blast airlines’ volcano response

    Passengers blast airlines’ volcano response

    There is no better way to learn in business than from the mistakes of others, and the current situation facing airline passengers stranded by the eruption of Bali’s Mt Agung is a prime example.

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  • Poor pricing the undoing of would-be exporters

    Poor pricing the undoing of would-be exporters

    One small omission in pricing structures is the biggest mistake Australian businesses make when launching offshore, which can threaten the viability of exporting as a growth strategy.

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  • Payment surcharges crackdown snares RedBalloon

    Payment surcharges crackdown snares RedBalloon

    Businesses of all size are being reminded that the excessive payment surcharges ban is now in force, with online retailer RedBalloon already getting caught out.

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  • Amazon to commence trading this week

    Amazon to commence trading this week

    After months of speculation, a leak has revealed Amazon is effectively launching in Australia this week, with testing of the site now underway.

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  • Businesses prepare for imminent wedding boom

    Businesses prepare for imminent wedding boom

    Businesses across Australia are preparing for an expected boost in trade following this week’s verdict on the marriage equality postal survey.

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  • Clothing retailers put on notice

    Clothing retailers put on notice

    Australian clothing retailers are potentially misleading consumers, according to the Australian Competition and Consumer Commission (ACCC), which has received hundreds of complaints about consumer...

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  • Consumer choice creating ‘analysis paralysis’

    Consumer choice creating ‘analysis paralysis’

    One business owner has claimed to have found the holy grail of marketing techniques, which is virtually guaranteed to get sales over the line.

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  • ‘The growth strategy delivering us 116% growth’: Robin McGowan, InStitchu

    ‘The growth strategy delivering us 116% growth’: Robin McGowan, InStitchu

    Whether it be altering or expanding what you sell, where you sell or how you sell, diversity is a key growth strategy for businesses. Yet when done poorly, it can have the opposite effect.

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