Growth Strategies for SMEs - My Business

My Business

  • Finance sector refunds $250m charged for no service

    Finance sector refunds $250m charged for no service

    More than a quarter of a billion dollars has been, or is scheduled to be, refunded to customers after banks and financial service providers were found to have charged ongoing fees for advice that...

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  • Two-thirds of millennials use Instagram to shop

    Two-thirds of millennials use Instagram to shop

    Instagram has revealed that two-thirds of Australian millennials now use its platform to actively search for products and services, with close to one in three Australians now using the network.

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  • McDonald’s faces potential revolt over supplier change

    McDonald’s faces potential revolt over supplier change

    Fast-food giant McDonald’s has effectively alienated a fiercely loyal group of customers with a change of suppliers suddenly rendering its food inedible to allergy sufferers.

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  • 5 tips to becoming better at sales

    5 tips to becoming better at sales

    Anyone can get into sales, but not everyone can become a great salesperson. Read on as My Business discusses how individuals and businesses can improve their sales skills and drive revenue growth.

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  • Retailers ‘failing to capitalise’ on bricks and mortar resurgence

    Retailers ‘failing to capitalise’ on bricks and mortar resurgence

    A perceived lack of trustworthiness is increasingly pushing consumers back into physical stores, researchers have found, but many retailers are letting this opportunity pass them by.

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  • Businesses reject ATO’s anti-cash claims

    Businesses reject ATO’s anti-cash claims

    Claims by the ATO that cash is more expensive and inconvenient to use for payments have been rubbished by businesses, suggesting there is staunch resistance to the push for a cashless society.

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  • Common website mistakes slashing conversions

    Common website mistakes slashing conversions

    Digital marketers and online retailers have revealed that a number of common mistakes businesses make on their e-commerce sites are having substantial impacts on their ability to convert sales.

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  • Credit card surcharges land Europcar in court

    Credit card surcharges land Europcar in court

    Businesses are being warned against trying to profit from charging their customers' credit card surcharge fees, with the competition regulator launching legal action against Europcar over the...

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  • Political views ‘shape customer buying habits’

    Political views ‘shape customer buying habits’

    Can you determine what a consumer will buy and how much they will spend based solely on their political views? Yes you can, researchers at one of the world’s most exclusive business schools have...

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  • Opinion: The best and worst of customer service

    Opinion: The best and worst of customer service

    Just days apart, I recently experienced first-hand probably the best and worst customer service I have ever had. And it left me thinking – why do so many fail on what should be the most basic...

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  • Aussies boost spending by 90% on pampered pets

    Aussies boost spending by 90% on pampered pets

    Businesses catering to the pets and accessories space are booming, with new bank figures showing a massive 90 per cent surge in the amount Australians are spending on their animal friends.

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  • How Much Do Buyer’s Agents Earn?

    How Much Do Buyer’s Agents Earn?

    Promoted by Wise Real Estate Advice. There is a general consensus that all agents are rich & overpaid. Buyer’s Agents drive around in nice cars, flash suits and spend other people’s money. So how...

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  • Exclusive: Abusive employee schooled over rude customer

    Exclusive: Abusive employee schooled over rude customer

    A discount retail chain has been left red-faced following a very public spat between a “rude” customer and one of its employees, which descended into an in-store screaming match.

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  • 4 clever ways all Aussie retailers can maximise the frenzy of Amazon Prime Day

    4 clever ways all Aussie retailers can maximise the frenzy of Amazon Prime Day

    With Amazon clearly getting ready to flex its Prime muscles on Aussie turf, how can SME retailers make the most of the sale?

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  • National cover for SMEs as eBay partners with AusPost

    National cover for SMEs as eBay partners with AusPost

    ebay.com.au has announced a partnership with Fulfilio, a business of Australia Post, to offer a national fulfilment network to its sellers.

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  • ‘Much-anticipated’ US online ruling puts Aussie retailers on notice

    ‘Much-anticipated’ US online ruling puts Aussie retailers on notice

    A recent US online tax ruling, while far removed geographically, could have wide-reaching implications for Australian retailers, particularly those with global ambitions.

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  • Housing no longer driving economic growth

    Housing no longer driving economic growth

    We can no longer count on the housing market to keep driving economic growth, the Reserve Bank has noted, with property prices now falling and dwelling investment remaining subdued.

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  • Shoppers want sustainable in push for better living

    Shoppers want sustainable in push for better living

    Businesses wanting to stay ahead of their competitors should look to improve their sustainability credentials — and not just of the products they sell, a new report has claimed.

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  • Dairy company amends contracts over fairness concerns

    Dairy company amends contracts over fairness concerns

    A major regional dairy company has changed its milk supply contracts after the ACCC raised concerns they were imposing unfair conditions onto farmers.

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  • Exclusive: Bungled sale leaves Sportsgirl shoppers fuming

    Exclusive: Bungled sale leaves Sportsgirl shoppers fuming

    Womenswear retailer Sportsgirl has suffered a major website crash following on online flash sale, with the consumer watchdog warning businesses can be fined for advertising prices that consumers...

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