One business owner has claimed to have found the holy grail of marketing techniques, which is virtually guaranteed to get sales over the line.
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Chinese further increase dominance on Australian trade
In a sign of the growing influence of China on the Australian economy, Chinese visitors have for the first time become the largest inbound visitor market, while firms expanding into China are...
Maintenance contractor fined for incomplete services
A maintenance contractor who walked away with $2,300 despite never finishing a job has been fined in court and had a criminal conviction registered against him.
‘Forget time-based billing’, SMEs tell accountants
The majority of SMEs prefer fixed-fee billing from their accountant, a survey of 750 Australian SMEs has found, in a strong call out for the accounting profession to change its practices.
Suburban consultancy beats global giants to oil contract
A small consulting firm in suburban Sydney has proven that size is no barrier when competing on the global stage, winning a major tender with a Saudi Arabia-based oil exploration giant.
Uber rival continues expansion into Australia
Even the disruptors are open to disruption, with a global ride-sharing platform expanding its footprint in Australia in a direct challenge to Uber’s dominance.
Uber Eats accused of unfair contracts against SMEs
Food delivery service Uber Eats has found itself the subject of a bitter public complaint by a disgruntled business that alleged below par service. Yet a bigger concern pertains to Uber Eats’...
‘Reimburse Gold Coast firms for Games losses’
A Gold Coast lawyer has claimed the state government should reimburse local businesses “devastated” by this year’s Commonwealth Games, with many areas resembling “a ghost town”.
$4.6m fines as Thermomix slammed for safety failures
Thermomix in Australia has been handed penalties in excess of $4.6 million, after a faulty product and poor safety compliance led multiple customers to suffer serious injuries.
Overcharging clients lands lawyer $20K fine
A lawyer who had enjoyed a “stellar career path” has been hit with a $20,000 fine, but will be allowed to continue practising in a more junior capacity, after he admitted to deliberately...
Tension builds as talk of trade war increases
Global volatility is unlikely to taper anytime soon, investment analysts agree, but that doesn’t mean Aussie businesses and investors should be too worried.
Flight Centre fined $12.5m for price fixing
Flight Centre has been ordered to pay $12.5 million in penalties after being found guilty in court of attempting to coerce three airlines into price fixing arrangements.
How to make customers happy and keep them coming back
After landing the first customer, business owners are now on their way to growing their market base. Here’s how to do just that.
How to land that first customer
Loyal customers is the difference between having a great business idea and having a great business. Starting out businesses need to concentrate on landing that first customer, and then keeping him...
Exclusive: SME alleges $1m warranty dishonoured
Complaints have surfaced against a major printer supplier, with one SME alleging misleading sales practices and a failure to honour legitimate product warranties have cost it around $1 million.
Aggressive sales tactics slammed after 993 calls
A now defunct business and its director have been slammed for undue harassment, including claims a single customer was called almost 1,000 times in the space of nine months.
Instagram unveils e-commerce for business
The commercialisation of social media is continuing to heat up, with image network Instagram launching an e-commerce platform for Australian businesses.
GST change to impact Aussie importers, retailers
The new financial year will mark the introduction of GST on imported goods, in one of the first major changes to the consumption tax since its introduction.
Devious credit reports, pricing land Equifax in court
The Australian branch of global credit reporting firm Equifax has found itself in court facing allegations of selling credit reports that offered nothing more than its free versions, among other...
ACCC pushes for new product safety laws
Australia’s consumer watchdog has pushed for the introduction of national minimum safety laws, complaining that consumers are vulnerable to purchasing dangerous goods.
Distributors win damages over fake supply contract