Telco giant Telstra has been forced to refund $9.3 million to some 72,000 customers who were found to have been misled by its billing practices on digital content.
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Airlines forced to amend policies, issue refunds
Thousands of Australian air travellers may be entitled to substantial refunds, after the major airlines were ordered to remove policies that breached consumer rules and compensate affected customers.
Consumer rights warning after Wiggle fined
A timely warning on consumer rights relating to refunds and replacements of faulty products has arisen, after retailer Wiggle was slapped with a five-figure penalty for allegedly misleading customers.
Appster collapse shows ‘fixed-price dangers’
The tech industry is mulling the impact of the collapse of Appster last week, with one insider suggesting that it serves as a warning to businesses of the “dangers of fixed-price services”.
Revealed: Who are the biggest Christmas spenders
Aussies are expected to spend big this Christmas, with the NSW and ACT as the biggest splurgers. And many shoppers are doing so without being conscious of price.
Drivers can save up to $500 each year on fuel
With the price of fuel a major concern for businesses and employees alike, new analysis has shown that it is possible to cut annual petrol bills by as much as $520 each year.
TPG could be forced to refund millions
TPG customers will receive refunds worth millions of dollars if the ACCC gets its way in court, after it accused the telco of misleading conduct relating to contract prepayments.
Waste management giants amend unfair contracts
Three waste management companies have updated their contracts to remove potentially unfair terms and conditions that had been imposed on their SME customers.
Supré fined after in-store pricing error
Women’s fashion retailer Supré has been issued a five-figure penalty after a state fair trading body said that poorly placed clothing and signage at one of its stores had misled shoppers.
ASIC puts buy now, pay later schemes under scrutiny
ASIC is looking to clamp down on buy now, pay later schemes, after finding that one in six shoppers are being pushed into financial troubles because of these types of payment plans.
Black Friday fails to cut it for independent retailers
The Black Friday sales blitz has been labelled a flop for independent Aussie retailers, with in-store spending falling by 13 per cent compared with last year.
Marriage stats provide insights for service providers
New figures on the volume of same-sex marriages that have taken place since the law was changed last December reveal the scope of opportunities for wedding-related businesses.
Aussie shipping costs 102% more than global average
No, you haven’t been imagining it — Australian shipping charges are significantly more expensive than global standards. However, Australia is not the most expensive place in the world to send a...
Businesses prep for biggest trading days of the year
If history is anything to go by, this weekend will mark the biggest trading days of the year – despite SMEs believing the 2018 Christmas season will not deliver higher turnover than last year.
Aussie innovation sees coffee cups saved from landfill
One of the most prolific sources of pollution – the single-use coffee cup – could soon be eradicated from landfill after an Australian business developed a new method to recycle them into paper.
Safety crackdown on products sold online
The consumer regulator has revealed it is part of an international task force to boost the safety of products sold online, stating that overseas products must meet the same standards imposed on...
Raw and real lessons of a subscription business
The founder of a new subscription service for cocktails has revealed the intricacies of launching a second business and some of the lessons learned about selling via subscription rather than...
City council proposes 24-hour trading
One of Australia’s city councils has proposed allowing business to trade 24 hours a day, seven days a week – but would SMEs be able to afford the additional costs associated with longer trading hours?
1 in 3 businesses fear impending insolvency
A staggering one in three SME operators are fearful of falling into insolvency in the near future, amid suggestions that many small businesses are failing to support each other.
Fraud charges laid over fake insurance policies
ASIC has launched legal action against a man accused of defrauding businesses by claiming to sell insurance policies when the policies did not exist.
Aussies less interested in online shopping