Telco giant Telstra has been forced to refund $9.3 million to some 72,000 customers who were found to have been misled by its billing practices on digital content.
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Australia’s ‘best’ customer service providers named
An annual ranking of customer satisfaction with corporate Australia has revealed this year’s best-performing companies, including banks, telcos and retailers.
Chinese drive visitor influx to Australia
New Zealand is no longer the leading origin of visitors to Australia, with Chinese visitors accounting for the highest number of short-term visitors from any country in 2018, as total visitor...
First-hand tips to ‘fast-track international expansion’
An Australian business leader undertaking a major push overseas has opened up about her experience and shared some insights with other SMEs looking to expand abroad.
Many Valentine roses not Australian grown
It may come as a surprise this Valentine’s Day to learn that many of the striking red roses sold in Australia were not actually grown here.
Delivery dilemma: Customers want more, many won’t pay
Customers are crying out for greater convenience when it comes to deliveries, including weekend drop-offs, but businesses are being squeezed between satisfying customers and balancing the cost.
Tech increasingly driving in-store foot traffic
Australians are increasingly likely to set foot inside a business for the first time if they are impressed by its digital offering, a new study has suggested, with on-site Wi-Fi the most...
90% of Aussies choose local products first
The cost of making goods locally can be offputting for many businesses, but those willing to do so may reap the rewards, with consumers increasingly hunting for Australian-made goods, research has...
Scaling a business through the direct sales method
Direct selling is a not a new way of doing business, but it is perhaps somewhat misunderstood. US executive Kevin Guest reveals some of the pros and cons of scaling a business using this method.
Commercial real estate transactions fall by 10%
Global property firm CBRE has reported that the volume of commercial real estate transactions fell by nearly 10 per cent in 2018, reaching the lowest levels recorded since 2013.
Labor promises to boost SME procurement
The federal opposition has outlined plans to help SMEs win more work through government tenders, in a bid to open up more of the $50 billion in expenditure going to local businesses.
Menulog reveals what Aussies eat most
In news that has tangible implications for food retailers, manufacturers, hospitality venues, farmers and more, delivery giant Menulog has revealed the foods most commonly ordered by hungry...
Retail figures reveal extent of high street struggle
The latest retail turnover figures from the ABS paint a bleak picture for bricks and mortar retailers, with online sales contributing the highest transaction volumes ever recorded.
Misguided approach hampering business sales
Many businesses are using the wrong approach when marketing to prospective customers, a sales consultant has claimed, and it could be losing them all-important revenue opportunities.
Big expectations for these industries in 2019
Several industries are expected to boom this year, according to industry analyst forecasts, while others could see revenues fall by as much as one-quarter.
Start-up lets SMEs cash in on unused space
SMEs could be earning extra income from unused space as a new start-up looks to connect these businesses with others desperately in need of affordable storage options.
‘Worst we have seen’: ACCC slams consumer harassment
A debt collection agency that was found to have harassed two consumers, one of whom lived in a care home after multiple strokes, has been dealt a $750,000 penalty for unconscionable conduct. But...
Shoppers overlook bad service at festive businesses
The pressures of the Christmas sales rush can lead to service quality slipping, but new research suggests that customers tend to overlook this at businesses with plenty of festive cheer on display.
Does the future of retail involve not having stock?
The unveiling of a new retail store has raised the notion of whether the future of retail involves smaller store footprints that do not hold any stock on-site.
Prada forced to pull ‘racist’ product line
A customer backlash has caused luxury fashion retailer Prada to withdraw a product line that was criticised as being racist, but not everyone agrees that it had anything to apologise for.
Most popular Christmas gifts of 2018