Telco giant Telstra has been forced to refund $9.3 million to some 72,000 customers who were found to have been misled by its billing practices on digital content.
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Bank misconduct has led to suicide attempts by victims
The head of Australia’s largest bank has been forced to confront the devastating impact the group’s misconduct has had on the wellbeing of its customers.
Ford breaks with ad agency after 75 years
Never take customers for granted is the lesson that springs to mind following news that an advertising and creative agency has lost an aspect of its business with carmarker Ford after 75 years.
Meet Australia’s ‘worst’ products in 2018
Every year, consumer group Choice recognises the products and services on sale in Australia that it deems to be the worst with the Shonky Awards. Here are this year’s “winners”.
Fitness First fined for excessive card surcharges
Gym chain Fitness First has paid a five-figure penalty after the consumer watchdog lashed out at its apparent overcharging of customers on card processing surcharges.
Businessman fined $10k for failing to supply goods
A North Queensland businessman has been ordered to pay $10,000 after accepting deposits from three customers for products that were never delivered.
Using cash costs businesses 29 days annually
New research has suggested that businesses accepting cash payments are spending an average of 29 days each year processing those payments, with a collective labour cost of $8.7 billion.
Trade war tensions leave exporters, importers in limbo
Ongoing trade tensions between the US and China are having an impact on Aussie businesses, who are concerned about the possibility of being caught in the crossfire.
Consumer confidence rocked by rate hikes
Recent mortgage rate increases and political instability have brought consumer confidence down to its lowest level in 2018, a new survey has found.
Strawberry attack ‘work of ex-employee’
The shocking act of sabotage that saw sewing needles embedded into Australian strawberries appears to be the work of a “disgruntled ex-employee”, it has been revealed.
Losses mount as ‘bigger is better’ mentality backfires
Myer’s staggering $486 million loss may be indicative of a growing problem among businesses, where a push for size and scale actually eats into profitability.
Call centres making a comeback, recruiter claims
Once deemed a dying industry in Australia as automation and offshoring flourished, call centres are now making a strong comeback to the business landscape.
Exclusive: Delivery options make or break sales
Analysis provided exclusively to My Business has revealed the extent to which customers are demanding “new age” delivery options – and the impacts on businesses that fail to deliver them.
Hotels blasted for pre-authorisation fee ‘scam’
Australian hotel operators – particularly large multinational chains – have been blasted for their practice of adding surplus charges to guests’ credit cards and then delaying repayment of the funds.
PayPal launches ‘enviro-friendly’ digital gift cards
Payments provider PayPal has unveiled a digital gift store in a bid to compete in the lucrative gift card space, which it claims offers consumers a greener alternative than single-use plastic gift...
Extent of supermarket dominance revealed
Supermarket giants are continuing to squeeze out independent retailers, with a look at Australia’s fresh bread market painting a gloomy picture for smaller retailers.
Capilano engulfed in fake honey scandal
Honey maker Capilano has aggressively defended both its product offering and Australia’s testing regime amid allegations some of its “honey” is not actually honey.
Car financier faces court for fleecing franchisees
A used car financier and its two directors could face fines of more than $500,000 and a ban on providing credit activities after being accused of gouging franchisees in a number of states.
Vodafone, TPG merger to kill low-cost plans
Low-cost mobile phone plans could soon be a thing of the past, it has been claimed, following the announcement that Vodafone and TPG plan to merge to create a super telco.
Unfair contract rules as good as worthless
Small businesses are unlikely to see any meaningful shift against unfair contract terms imposed on them, the ACCC has claimed, because there is no disincentive for larger companies trying to...
Consumer penalties set for massive rise