As AI technology evolves it's worth a closer look at what chatbots can do to provide better end user support on help desk requests.
Most Recent Articles
Machine Learning Targets the Opioid Crisis
NewYork-Presbyterian Hospital recognized that the same kind of machine learning concepts used for cybersecurity could be used to fight the opioid crisis.
AI is Not Magic - It's Time to Demystify and Apply
It's time for enterprises to define their artificial intelligence strategies, and they have to consider embarking on mass experimentation to achieve success.
VMware vRealize vs. Turbonomic: Real User Insights
IT professionals shared their thoughts on the pros and cons of a pair of hybrid cloud management tools.
A Digital Disruption Survival Guide
Enterprises across all industries must brace themselves for disruption, and prepare for it through digital transformation.
Take A Deeper Look at Deep Learning
This form of machine learning continues to grow rapidly. Here's what you need to know.
What Might Be Missing from Your Open Source Evaluation
When implementing open source software, look beyond the license terms to understand who is driving change on the software.
Searching For a Cloud-Native App Strategy Amid the Chaos
As it gets easier and easier to deploy cloud-native apps, maintaining order increasingly becomes a challenge.
Editor's Note: Have Your Say on the State of IT
InformationWeek and Interop are developing a survey-based report on the State of IT in 2019.
2019: The Year IT Makes a Comeback
It's time for IT leaders to recognize that the IT group is crucial to their companies' future growth and success, and to let the business know that IT is there to help.
11 Digital Transformation Hacks That Get Results
Organizations tend to get different results with digital transformation. To realize business value, first realize that transformation isn't just about tech.
IBM Takes Watson AI to AWS, Google, Azure
IBM is leveraging Kubernetes to enable its Watson AI to run on public clouds AWS, Google, and Microsoft Azure. The move signals a shift in strategy for IBM.
TaylorMade IT Spin-Off Taps Cloud Database
When TaylorMade Golf spun off from Adidas, it had to separate all its operations, including IT, and used the opportunity to try the Oracle Autonomous Database.
Myth or Matter: Is There a DevOps Talent Shortage?
Enterprises that hold out to hire DevOps unicorns may be overlooking worthwhile workers who are already available.
Are Your Metrics Real?
The Internet is not fake, but protecting the value derived from online activity must account for social engineering. Here's why.
The New Workforce: 3 Tactics to Secure your Digital Future
Both individual employees and their employers need to take action to prepare for a future where people increasingly work alongside machines.
Tightening the Belt on Excess Spending for Cloud
Migration to the cloud is part of many transformation plans but it can spiral into expenses that could be avoided.
Trump White House Launches AI Initiative
Artificial intelligence is the brains behind self-driving cars, cancer research, and more. Now the White House has created an initiative to foster this technology.
Prepare for Fourth Industrial Revolution Tech
The Fourth Industrial Revolution has arrived with the emergence of new technologies. Is your company ready to join in?
Protecting Us from AI's Dark Side
The promise of AI is real, but the potential dangers are also just as real. In the end countermeasures will alleviate the dangers.
Technology Professionals and the Path of Least Resistance