As AI technology evolves it's worth a closer look at what chatbots can do to provide better end user support on help desk requests.
Most Recent Articles
Berners-Lee Wants to Build a Safer Internet for All
Imagine an Internet where each individual has control over their own personal data and privacy. Web pioneer Tim Berners-Lee has a plan for just that approach.
9 Tools You Need for DevOps
Having the right tools can make the cultural transformation that is DevOps much easier.
Six Steps for Businesses to Earn AI Trust
The growing reliance on AI and machine learning in the coming decades can have a negative impact on many jobs while raising new social issues. Yet, businesses can minimize those impacts.
A Data-Centric Approach to the US Census
There might be a better, knowledge management-based, way to conduct the US Census, according to a group of university researchers.
Experian CIO: IT Standardization Drives Agile
Consumer credit reporting company Experian's IT infrastructure and data storage is measured in petabytes, so standardizing on a technology stack has meant a lot of change and big rewards.
Cutting Cloud Waste, Painlessly
Don't let needless spending diminish the value of your cloud resources. Here's how to cut costs without hurting results.
How Artificial Intelligence Will Go To the Next Level
Continued broad development of AI technologies and concepts require new approaches to collaboration between industry organizations and academia.
UI Developers Move the Needle on Accessibility
One app development company is making it easier for other developers to build accessibility into their websites and applications.
Good Tech Design is Accessible, But There's a Skills Gap
Software designers and IT know the importance of a good user experience. However, accessibility by design isn't as pervasive as it should be. That will change as accessibility is integrated into...
Machine or Human? How We're Reallocating Work
In the emerging, AI-powered workplace, there's plenty of work to be done, some suited for machines and some suited for humans.
Software Delivery Depends on Infrastructure and Trust
There's more to elite software delivery and operational performance than just tools and the right cloud architecture.
Should You Migrate Your DevOps Architecture to the Cloud?
Advancements in the cloud sector and interest in DevOps have organizations wondering how the two initiatives can work together.
Don't Take the ACLU Report on Face Recognition at Face Value
Face recognition can be a valuable tool that makes our lives easier and safer, but it has to be done right.
Cloudera Hortonworks Merger Aimed at Enterprise
Two of the big three independent Hadoop distributors -- Cloudera and Hortonworks -- are merging, and the big winner may be the enterprise.
Cloudera Hortonworks Merger Aimed at Enterprise Customers
Two of the big three independent Hadoop distributors -- Cloudera and Hortonworks -- are merging, and the big winner may be the enterprise.
What Does a Degree in Data Science Really Mean?
Whether you need to pursue higher education for a job in data science really boils down to your existing skill set and specific goals.
The Internet's Micro-Platform Economy
You might be surprised to learn that the driving force in growth of the Internet economy isn't the number of buyers, but the number of sellers.
ADP Harnesses Data for HR Insights
ADP has created a data benchmarking service for salary, compensation, and other HR needs.
CompTIA Names Top 10 Emerging Technologies
New technologies keep on coming, but which are better to invest in now versus later? CompTIA's recently released a prioritized list of top 10 emerging technologies. We compared it with CompTIA's...
Why CIOs Will Lead Digital Transformation