As AI technology evolves it's worth a closer look at what chatbots can do to provide better end user support on help desk requests.
Most Recent Articles
Avoid Automation Failure: Invest in Your Workforce
With a wave of intelligent automation on the horizon, now is the time for enterprises to invest in the talent they need to build a workforce for the future.
5 Machine Learning Resolutions for 2019
More organizations are using machine learning for competitive reasons, but their results are mixed. It turns out there are better -- and worse -- ways of approaching it. If you want to improve the...
Top 5 Principles in Becoming 'Agile' During Digital Transformation
Organizations embarking on a digital transformation utilizing Agile concepts should give close consideration to these principles and the accompanying Do's and Don'ts.
The New Job Description for Data Scientists
As new tools help to automate data collection and cleaning, the role of data scientists is evolving into one where they deliver more value to their organizations.
Top 10 Tech Predictions for 2019
How will trends like cloud computing, AI, IoT and robotics shape enterprise IT in the coming year?
Capital One CIO: We're a Software Company
Capital One CIO Rob Alexander has transformed his organization from an IT shop into a software company with Agile development, public cloud, new talent, open source technology, and machine learning.
How Employers and Employees Can Adapt to an Automated Workforce
As companies increasingly bring automation to the supply chain, it's important for employers and employees to work together to make their workplace safer, more efficient, and more beneficial to...
What Tech Mega Hubs Will Do to East Coast Cities
East Coast expansions by Amazon and Google bring promises of jobs, but also the possibility of housing and transportation crunches, and increased competition for tech talent.
Operate Like a Startup at Any Size
A technology CEO shares his thoughts on what to consider when you are building an internal innovation hub.
Cloud Computing 2019: The Cloud Comes of Age
A Forrester study predicts that enterprises must respond nimbly to address changing cloud markets and technologies.
AI-Built Deepfake Videos Did Not Alter the Election
Things could change next election time, putting truth and democracy at grave risk.
Why Data Scientists Should Make a Commitment to Diversity
A more fair and safe society, as well as better products and services, can be enabled if the data science industry makes a commitment to hiring and cultivating diverse talent.
Adopting Disruptive Tech is a Challenge; Here's How to Make it Easier
A good way to help your organization embrace new technology is something that has been a prominent entity at user group meetings for decades.
Build Reliability into Autonomous and Intelligent Systems
When building and using autonomous and intelligent systems, it's important to know they're behaving reliably, because if things go wrong, they can do so at scale, fast.
Harness the Power of Storytelling to Increase IT's Influence
Remember three key techniques to be more effective in telling IT's story to audiences such as line managers and top executives.
Daimler Financial Services CIO Says: Don't Get Comfortable
Daimler Financial Services CIO Udo Neumann says you may be successful today, but unless you transform and innovate, that success will be gone.
What to Look for in a Data Protection Officer, and Do You Need One?
The hiring of a data protection officer is a key element of compliance with GDPR, but it's also an opportunity to differentiate your company.
Katrina Roberts, a CIO at American Express, Shares Hiring Strategy
Strategies for recruiting IT talent are changing rapidly, and it's not just about challenges. There are opportunities and benefits as well.
On Sale: AI Lessons from the Retail Industry
All industries can learn from the retail sector's work with artificial intelligence, and explore how AI can define product and service offerings while also improving the customer experience.
AWS Aims to Speed and Simplify Robot Development